Shipping, Returns & Class Policies
We know you are excited to receive your purchases and make every effort to ship out orders in a timely manner. Every order will be shipped within 1-4 business days (excluding weekends and holidays) of the order date. If there is a problem with your order, such as a fabric running short, we will call or email you within two business days of receiving your order to see how you would like to handle the issue.
You will get an email confirmation when you place your order and a second email when your order ships that includes a tracking number. Please be sure to check your spam folder if you do not see these within 3 business days of placing your order. If you don't receive a confirmation email of your order or shipping confirmation, please email us at hello@madestitch.com and let us know.
We use USPS almost exclusively for shipping, except in cases of very large and/or heavy orders which are shipped UPS. Orders are shipped via USPS Priority Mail in either plain or flat-rate packaging. Once an order has shipped, depending on where you live, it should arrive within 2-4 days per the USPS. We are currently unable to expedite any orders. Please contact us at hello@madestitch.com if you have any questions.
Once your order is shipped, we will send you an automatic email notification including your package’s tracking number. Be sure to check your spam folder for this email. All orders over $250 will require a signature for delivery. We do our best to send out all packages quickly and securely. Once your order is picked up by USPS, we cannot be responsible for lost or stolen packages. Please follow up with USPS with any inquiries involving missing packages.
Shipping Rates:
US orders under $200: $10
US orders over $200: Free!
We currently do not ship outside the continental US, but we hope to soon!
Return Policy
We will accept returns or exchanges in original, unopened packaging within 60 days of the original purchase date. A valid receipt must be presented in any of the following forms: printed, e-mailed, or saved under the customer's name in our POS system.
We will not accept returns or exchanges on the following items:
- Fabric that is sold by the yard.
- Printed materials, including books and patterns.
- Items that are marked “On Sale” or red-marked in-store.
Shipped Orders
If you receive the wrong item, are missing an item, or an item was damaged, please email us at hello@madestitch.com within 72 hours of receiving your package, and we will gladly fix the mistake and absorb all shipping costs associated with this.
Shipped Returns and Exchanges
Customers are responsible for covering all shipping costs to mail items back to Made Stitch Company in the event of a return or exchange. Unfortunately, Made Stitch Company cannot refund your shipping costs or cover the cost of shipping a return to us.
If you would like to process a return for shipped orders, please contact hello@madestitch.com with the following information:
- Order number
- Name
- Email Address
- Phone Number
For shipped exchanges, please provide the following additional information.
- Item(s) that you are returning.
- Item(s) that you would like in exchange.
We will hold your desired items and will mail your exchange as soon as we receive your returned item(s). Made Stitch Company will cover the costs of shipping one exchanged package.
Class Refunds & Withdrawal Policy
Full payment is due to secure your spot upon signing up for a class. 100% of the class fee is refundable or transferable to another class if cancellation is made at least 72 hours before class. There is NO REFUND OR TRANSFER OF FUNDS TO ANOTHER CLASS IF WE RECEIVE NOTIFICATION OF YOUR INABILITY TO ATTEND CLASS WITH LESS THAN 72 HOURS NOTICE. Sorry, we are not able to make exceptions. This ensures the teachers are compensated for their time, and other students waiting for spots in full classes are not missing class opportunities due to late cancellations. No-shows forfeit any refund or exchange.
Class Cancellation Policy
Classes are canceled if JCPS or NAFCS public schools have closed or have early dismissal due to inclement weather. Students/parents will be notified via email and/or text if classes are canceled. Efforts will be made to make up weather-canceled classes, but are not guaranteed. Refunds will not be offered due to a participant’s inability to partake in missed make-up sessions. Make-up classes for private and semi-private students can be scheduled with a minimum of one week’s notice. If the instructor is ill for a class and a substitute is unavailable, a make-up class or refund will be issued.